Privacy Policy

Last updated: January 8, 2025

1. General Information

Techcom Serwis Sp. z o.o. places great importance on the protection of the personal data of its clients and users. Security and privacy are core values in our business.

This Privacy Policy defines the rules for the processing and protection of personal data provided by Users in connection with their use of the services offered by the website www.techcomserwis.com (hereinafter: "Service").

2. Personal Data Controller

The controller of personal data contained in the service is:

Techcom Serwis Spółka z ograniczoną odpowiedzialnością
ul. Torowa 2, 09-407 Płock, Poland
VAT ID: 7743225131
REGON: 362810997
KRS: 0000582071
Email: rodo@techcomserwis.pl

3. Legal Basis for Data Processing

Personal data is processed in accordance with the provisions of the GDPR on the following legal bases:

Consent (Art. 6(1)(a) GDPR) - for newsletters and marketing activities
Legitimate interest (Art. 6(1)(f) GDPR) - for presenting offers, analyzing statistics
Performance of a contract (Art. 6(1)(b) GDPR) - for concluding and performing contracts
Fulfillment of a legal obligation (Art. 6(1)(c) GDPR) - for maintaining accounting records

4. Purposes and Scope of Data Processing

We process the following categories of personal data for the specified purposes:

Identification and contact data (name, surname, email, phone, company name) - handling inquiries, preparing offers, commercial communication
Data from forms (message content, attachments) - responding to inquiries, providing services
Technical data (IP address, browser data) - ensuring security, statistical analysis
Newsletter data (email) - sending commercial information upon consent
Cookie data - website operation, analytics, marketing (details in section 8)

Purposes of processing:

Handling inquiries sent via the contact form or RFQ
Preparing and presenting a commercial offer
Performing contracts concluded via the Service or otherwise
Conducting marketing activities (with the User's consent)
Sending the newsletter (with the User's consent)
Analytical and statistical purposes
Pursuing claims

5. User Rights (GDPR)

In accordance with the GDPR, every individual has the right to control their personal data.

The User has the right to:

access their data,
rectify them,
erase them ("right to be forgotten"),
restrict processing,
data portability,
object to data processing,
withdraw consent to data processing at any time (without affecting the lawfulness of processing based on consent before its withdrawal),
lodge a complaint with the supervisory authority (President of the Personal Data Protection Office).

To exercise your rights, please contact us at: rodo@techcomserwis.pl.

6. Sharing of Personal Data

Personal data may be shared with the following categories of recipients:

Technical service providers - hosting providers, mailing systems, analytical tools
Subcontractors - companies providing IT, accounting, legal services on behalf of the Controller
Public authorities - only to the extent required by law (e.g., tax authorities, courts)
Business partners - only with consent or in connection with the performance of a contract

All data recipients are obliged to maintain confidentiality and to apply appropriate technical and organizational security measures.

7. Data Retention Period

Data retention periods depending on the purpose of processing:

Contact inquiries - 3 years from the last contact or until consent is withdrawn
Newsletter - until consent is withdrawn or the account is deactivated
Performance of contracts - 5 years from the end of the contract (in accordance with the Civil Code)
Accounting records - 5 years (in accordance with the Accounting Act)
Analytical data - up to 26 months (Google Analytics)
Cookies - according to browser settings, up to 2 years

After the retention periods have expired, the data is securely deleted or anonymized.

8. Cookie Policy

The Service uses cookies - small text files stored in the user's browser to ensure the proper functioning of the site and traffic analysis.

Types of cookies used:

Necessary cookies: Enable basic site functions (navigation, forms, security)
Analytical cookies: Google Analytics - traffic analysis, visit statistics (anonymous)
Functional cookies: Remembering user preferences (language, cookie consent)
Marketing cookies: Google Ads, Facebook Pixel - ad personalization (with consent)

Purposes of using cookies:

Ensuring the proper functioning and security of the Service
Analyzing visit statistics and optimizing content
Marketing and remarketing activities
Integration with social media

Cookie management: The user can control cookies in their browser settings. Disabling some cookies may limit the functionality of the site.

Subscribing to the newsletter requires voluntary consent to receive commercial information. Consent can be withdrawn at any time by clicking the link in the received message or by contacting the controller.

10. Data Security

We use advanced security measures to protect personal data:

Technical security: SSL certificate, data encryption, secure servers, regular updates
Organizational security: Limited data access, employee training, security procedures
Backups: Regular creation of backups with encrypted storage
Monitoring: Continuous monitoring of systems for potential threats

11. Changes to the Privacy Policy

The Controller reserves the right to update this Privacy Policy in the event of legal or technological changes. We will inform users of significant changes by:

Publishing an updated version on the website
Sending information to newsletter subscribers
A notice on the homepage (in case of significant changes)

12. Contact Regarding GDPR

For matters concerning the protection of personal data, please contact us:

Email: rodo@techcomserwis.pl
Correspondence address: Techcom Serwis Sp. z o.o., ul. Torowa 2, 09-407 Płock, Poland
Phone: +48 608 683 197

Personal Data Protection Office: ul. Stawki 2, 00-193 Warsaw, tel. +48 22 531 03 00

Last updated: January 8, 2025